Before you started working with the “МТВ Business” system, you were given:

• login;
• initial password;

If you do not have any of the above-listed credentials, please, contact the “МТВ Business” system administrator on the telephone number specified in the bottom left corner of the login page, in order to define your account parameters.

Forgot your login password?

Please note: if the password you have entered appeared to be invalid do not try to guess it, this will result in blocking of your account. If the password is invalid, use the <b>Recovery/Forgot your login password </b> link on the login page. After clicking the link, the system will display a field where you need to enter your login and click “Next”. In the next step, enter the confirmation code that you will receive via SMS on your financial phone number and click “Next”. At the next step, the system will display fields for entering your new password and confirming it. Fill them in and click “Save”. The system will display a message about the successful password change, after which you will be able to log in with the recovered password.

Forgot your private key password?

Please note: if the password you entered appeared to be invalid do not try to guess it, this will result in blocking of your account. If the private key password is invalid, use the <b>Recovery/Forgot your login password </b> link on the login page. After that you should start the procedure of certificate recovery:

• Enter your login and sign-on password;
• Enter the confirmation code that you will receive via SMS on your financial phone number and click “Next”;
• In the next step, you will receive an emergency password on your financial phone number. Enter it in the appropriate field on the iSignDesktop application form and click “Sign in”;
• Think up a new private key password, specify it in the appropriate field, re-enter the password, specify the path to the folder where your key and certificate will be stored, and click the 'Next' button;
• Depending on the bank's settings, your request may be authorized automatically, in which case you will receive a notification and be able to continue working in the system with an updated certificate;
• If the bank's settings require manual authorization, you will see a notification with instructions on how to proceed: you will need to review and print the generated certificate, sign it, and submit it to the bank;
• To check the availability of new certificates try to login again later (enter your login and login password):
  • If the certificates are authorized the system will display a message about a successful recovery of certificates and will offer to save a new certificate - for this you will have to enter a rescue password once again, specify the path and a password to your private key and save the certificate (by default it will be saved to the default download folder of your browser). It is strongly recommended that you immediately transfer the keys / certificates to a separate folder where your keys and certificates are stored;
• After successful authorization and saving of new certificates you should use them for the further operation with the system.
• If the certificates are not authorized yet, the system will inform you that the request is still in a queue for approval. In this case you need to try again later.

Lost private key files?

In case of losing private keys or certificates use the <b>Recovery/Key recovery</b> link on the login page. The following actions are similar to those described in the section “Forgot your private key password”.